WE WILL BE CLOSED FOR SHIPPING 30TH APRIL AND 1ST MAY FOR ANNUAL STOCK TAKE *****EU CUSTOMERS! Germany, Netherlands, France, Norway, Austria, Cyprus, Ireland, Malta, Luxembourg (up to 150euro) and Portugal - all prices are TAX INCLUDED. Other EU locations will pay tax on import for purchases from our store!******

FAQs

HAS MY ORDER SHIPPED?

You will have had an email if it has shipped. We always ship out as fast as is humanly possible. We don't have a factory of Amazon robots - It's just one fella with a roll of tape.

DISCOUNTS:

We do very few discounts. Where discounts are available, they will be automatically applied, or it will be something we have advertises recently on the website, Facebook or Instagram directly. Sign up to those feeds for the latest information and offers.

CUSTOMS DECLARATIONS:

We won't ever enter incorrect information on customs forms.

My order says delivered but I haven't received it yet

On the rare occasion, your package may be marked as delivered by the delivery company but you are yet to receive it.

  1. Check the shipping address entered at the time of purchase is correct.
  2. Look for a notice of attempted delivery (delivery card from postal company).
  3. In some countries, delivery companies may leave your package with a neighbour, someone in your building / complex or a shop next to your building. Ask around to see if someone has accepted the package for you.
  4. Contact the delivery company with your tracking number to seek further clarification of where they left the package or if they have taken to a delivery centre for you to pick up.
  5. n rare cases, packages may say delivered prior to arrival. It's worth waiting 48 hours to see if the delivery arrives.
  6. Contact our support team, we will be happy to look into this for you

On the rare occasion, your package may be marked as delivered by the delivery company but you are yet to receive it.

  1. Check the shipping address entered at the time of purchase is correct.

  2. Look for a notice of attempted delivery (delivery card from postal company).

  3. In some countries, delivery companies may leave your package with a neighbour, someone in your building / complex or a shop next to your building. Ask around to see if someone has accepted the package for you.

  4. Contact the delivery company with your tracking number to seek further clarification of where they left the package or if they have taken to a delivery centre for you to pick up.

  5. In rare cases, packages may say delivered prior to arrival. It's worth waiting 48 hours to see if the delivery arrives.

  6. Contact our support team, we will be happy to look into this for you.