EU customers! Please be aware that due to Brexit, you may have to pay import charges on items coming from the UK!

Shipping

Coronavirus! Please be aware that some areas are experiencing substantial delays. During this period we will not be sending out replacements or refunds for missing items that are most likely delayed, however, we always look after our customers and all customers will get their items, (or money back) eventually. We kindly ask, and thank our customers for their understanding and patience during this difficult period.

Shipping is calculated at checkout. To see shipping prices, go into checkout entering your address or logging into paypal. Shipping will then be shown before you actually checkout.

We use royal mail for all our standard deliveries. Our internation express service is by UPS. The UPS charges for some locations are very high. We will contact you in this case and offer our standard service.

For the UK, there are options at checkout for standard or tracked services.

Dispatch time on all orders: We always try to get orders out as quickly as possible, normally 2 to 3 working days from order placement , but sometimes it can take a little longer.

We don't have an amazon factory full of robots packing our items - it's just a human (normally me) at the packing bench with a roll of tape and a stack of boxes. Please patient with us. We're always trying as hard as possible to get orders out as fast as possible! The more time answering 'where's my stuff' emails, the less time packing and sending it!

Royal Mail Delivery estimated service times:

UK: 1 to 2 working days

Europe: 3 to 5 working days

Rest of World: 6 to 10 working days*

*We sent parts all over the world and very rarely have any issues. Very occasionally parts will get caught in customs and can take longer than the Royal Mail estimate. In extreme and rare cases we have experienced delivery times to the USA of 4-6 weeks where parcels have been held up in US customs. Your patience is always appreciated in these cases. Obviously this is beyond our control. We always try to get parts to you as soon as possible. As RC enthusiasts like you, we know all about the agony of waiting on the post!

International Express by UPS: 3 working days.

 

RETURNED PACKAGES

If we receive unclaimed or undelivered items back, our standard process is to refund the items, less the postal cost - we cannot retrieve this cost. We will email you if this happens. Please place the order again if you still wish to receive the parts. We will discount re-postage costs in some circumstances. Please contact us.